Terms and Conditions of Sale

The present General Terms and Conditions of Use and Sale describe the rights and obligations of the Seller and the Buyer within the framework of a sale made on all the products of the Anna Louis boutique proposed on the online jewelry site at the following address www.annalouis.com.
Any person wishing to use the site or to place an order on it is requested to read these General Terms and Conditions of Use and Sale. Any order placed on www.annalouis.com gives rise to the acceptance of these General Conditions of Use and Sale.
The present General Terms and Conditions of Use and Sale apply between :
SAS ANNA LOUIS, a SAS (simplified joint stock company) with a capital of €20,000. registered with the RCS of PARIS under the number 532 584 091, whose head office is located at 84 rue Bonaparte, 75006 PARIS, represented by its president and CEO, Mrs. Amal Akhras (hereinafter referred to as the “Company” or the “Seller”), and any individual who wishes to consult the website www.annalouis.com or to place an order on the site for strictly personal purposes. The physical person must be at least eighteen (18) years of age.
and must have full legal capacity in order to be able to enter into these General Terms and Conditions of Use and Sale (hereinafter referred to as the “Customer” or the “Buyer”).
These are together referred to as the “Parties” and individually as a “Party”.

I – Lexicon
Customer or Buyer: means any natural individual who is not a trader and who has the capacity to contract and who wishes to purchase one or more items.
General Terms and Conditions of Use and Sale: refers to the following
Identifier: means the e-mail address required for Customer identification.
registered to access his account.
Password: designates the succession of characters of which the registered Customer must keep the secret allowing him with his identifier to access his account.
Paypal: designates the secure payment system offered by the company ANNA LOUIS.
Stripe: designates the secure payment system offered by the company ANNA LOUIS Site: designates ww.annalouis.com
Company or Seller: means the company ANNA LOUIS

II – Purpose of the general terms and conditions
The purpose of the present General Terms and Conditions of Use and Sale is to define the rights and obligations of the Parties within the framework of the online sale of products offered by the Company ANNA LOUIS to the Customer, from the order to the delivery, including payment and the use of services made available by the Company. The Client then declares to accept without reserve the terms of the said order as well as the entirety of the present General Conditions of Use and Sale.

III – Use and accessibility of the website
By using this website and placing orders on it, the Customer agrees to :
make enquiries or place legally valid orders do not place false or fraudulent orders. If the Company has reason to believe that such an order has been placed, it shall be entitled to cancel it and inform the competent authorities; to provide the Company ANNA LOUIS with its correct and accurate e-mail address, postal address and/or other contact information. Likewise, the Client authorizes the Company to use this data so that the Company can contact the Client in connection with his order.
By placing an order on this Site, the Client affirms that he has the legal capacity to contract.
The Site is open to all users of the Internet network, which is in principle accessible 24/7, except in the event of an interruption, scheduled or otherwise, by the Company or its service providers, for maintenance purposes or in the event of force majeure (as defined herein).
The Company ANNA LOUIS shall not be held liable for any damage, of any nature whatsoever, resulting from the unavailability of the Site.
The Company ANNA LOUIS does not guarantee that the Site will be free of anomalies, errors or bugs, nor that the Site will function without failure or interruption. In this respect, it may freely and at its sole discretion determine any period of unavailability of the Site or its content.
The Company cannot be held responsible for problems of data transmission, connection or network unavailability.

IV – Account creation
In order to place an order, the Customer may first create an account containing his information.
By creating his account, the Customer accepts the present General Terms and Conditions of Use and Sale.
The Customer’s registration on the Site is validated by the Company after verification of the standard form filled out by the Customer.
All the fields present in the account creation form must be filled in except for the fields indicated as optional.
The Client receives an e-mail confirming registration.
When opening an Account, the Customer must ensure the correctness and completeness of the data he provides. The Customer is required to always update his personal information.
In order to allow the Customer to access his account, the Customer must indicate his login and password that he chose when creating his account and which he must keep secret.
To learn more about the privacy of Personal Data during their collection, processing and use as well as his rights, the Customer may refer to Article XVII hereof.
In the event of an error in the wording of the recipient’s contact details, the Company shall not be held responsible for the impossibility of delivering products.

V – Products
All the products put on sale in the online store ww.annalouis.com are those listed on the Website on the day of its consultation by the Customer and within the limit of available stocks.
Each product is the subject-matter of a precise description, including the photograph, the price, the sizes,
average weights and main characteristics.
However, the information, specifications and photographs presented on the Site or in the emails sent by the Company are given for information purposes only and therefore have no contractual value.
In the event of a difference in the perception of shapes and colors between the photographs or graphics presented and the products, the Company cannot be held responsible, as the products may prove to be slightly different from reality due to the settings of the Customer’s screen and the lighting during the shooting.
However, the Company Anna Louis will make every effort to represent and describe as accurately as possible the products sold on its website.
The size of the visuals is optimized so that Customers can see the details of certain products. These may appear larger or smaller than they actually are. As each computer is configured differently, the color may also vary.
Due to the handcrafted nature of the Anna Louis jewelry selections, the actual weight of the product may differ slightly from the weight indicated online depending on the variant of the product ordered and the size chosen. This is particularly the case for gold rings whose weight fluctuates according to the size of the finger and the color of the gold alloy chosen.
Due to their nature, the color of the stones may vary slightly from the description of the products put online.
Some items may present irregularities in finish, differences in size and/or color of stones inherent to this type of manufacturing, which cannot be considered as defects. The responsibility of the Company Anna Louis cannot be questioned, and the validity of the order cannot be affected.

VI – Availability of products
Due to the specificity of the Internet network, the Company does not guarantee on its site the availability of all the jewels in real-time.
In the event of temporary or permanent unavailability of one of the jewels, the Company will inform the Customer through its site or by sending an email to a valid email address provided by the Customer.
The Company shall do its utmost to guarantee the Client information as accurate and correct as possible, such as available on the online catalog ANNA LOUIS .
All product orders are subject to availability.
In this sense, in the event of supply difficulties or if the products are no longer in stock, the Company reserves the right to inform the Client of the possibility of ordering replacement products of the same or higher quality or value at the Company’s discretion.
If the Client does not wish to order these replacement products, the Company commits itself to notify within a reasonable period of time the company STRIPE or the company PAYPAL (depending on the platform that has been chosen by the Client to proceed with the payment of his order) of the need to proceed with the reimbursement of the amount paid by the Client.
It should be specified that the Company cannot be held responsible for any delay in the reimbursement of the price paid, the companies STRIPE and PAYPAL being the only companies authorized to do so.
In case of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full

VII – Orders
Customers can access the ANNA LOUIS jewelry catalog by going directly to the website ww.annalouis.com and then to the E-boutique section.
The Customer can access the overview of ANNA LOUIS and its know-how by browsing through the “about” tab. The choice of the size of the jewel is required to continue the order.
A guide to necklace sizes and ” printable rings ” at the Customer’s disposal in order to help him to find the right size of the product. It is specified that this sizing guide is given to the Customer for information purposes only.
The Company ANNA LOUIS cannot be held responsible for any error contained in the sizing guide, since it is not contractual in nature.
When the Customer clicks on the desired size, the Site indicates whether or not this size is available. In case of unavailability of the jewel in the selected size, the Customer has the possibility to send a message to the Company by clicking on the CUSTOMER SERVICE banner.
For rings, the Company offers sizes ranging from 50 to 56 French sizing and it is also possible, upon specific request of the Customer, to order custom-made rings.
If the product is available in the selected size, the Customer can add it to his shopping cart.
Once the product has been added to the shopping cart, the Customer can either continue browsing the catalog and add other products to the shopping cart or access the summary of his order.
The shopping cart summarizes the products chosen by the Customer as well as the prices and related fees.
The Customer may freely modify the basket before validating his order.
The Customer must then choose a delivery method for which the related costs will be indicated.
Before the validation of the order, the Customer, if he wishes, will have the opportunity to create an account.
In such a case, the Customer shall refer to the stipulations set forth in Article IV hereof.
If the Customer already has an account, the Customer will have to indicate his Identifier, as well as his Password to access it.
If the Client does not wish to create an account, the Client must provide certain information (e-mail address, delivery address, surname and first name) to enable the Company to meet its obligations (confirmation e-mail, delivery, etc.), it being specified that this information will not be kept by the Company.
The validation of the Order shall constitute confirmation of the Customer’s acceptance of the General Conditions of Use and Sale, of the products purchased, of their price as well as the associated costs.
A confirmation email summarizing the order (products, price, product availability, quantity, etc.) will be sent to the Customer by the Company.
To this end, the Customer formally accepts the use of e-mail for the Company’s confirmation of the content of its order.

VIII – Prices
The jewelry prices are quoted in Euros, all taxes included.
The applicable value added tax is that in force in metropolitan France on the day of the order.
The prices indicated do not include the delivery charges necessary for the delivery of the orders but are offered from 150€ including all taxes for metropolitan France.
Below 150€ (all taxes included) of order, the costs will therefore be invoiced in addition and will be the subject of an express indication prior to the final validation of the order.
For all products shipped outside the EEC, prices will be charged net of tax on the final invoice. Customs duties, other local taxes, import duties or state taxes may be payable. These duties and charges are not the responsibility of the Seller. They shall be fully borne by and under the responsibility of the Buyer, both in terms of declarations and payments to the competent authorities and/or organizations.
Considering a strong dependence of the proposed jewelry prices with the price of precious metals
The ANNA LOUIS Company may modify the prices at any time and without notice. The prices of the online jewelry store ww.annalouis.com may therefore vary upwards or downwards without a date being able to fix a guarantee of price durability of the products sold on the Site.
The prevailing price for an order is the price validated at the time the order is placed and cannot be the subject of any negotiation.

IX – Terms of payment
Upon acceptance of the order by the Company, the Client undertakes to pay the Company in full.
Failure to do so will result in the order not being processed.
The payment of the order is made, at the Customer’s choice, by STRIPE or by PAYPAL.
The banking data of the Customer are only known by the establishment STRIPE or the establishment PAYPAL and do not pass through the web server of the Internet site ww.annalouis.com The information concerning your order is the subject of an automated data processing by the Company STRIPE or the Company PAYPAL.
This automated data processing aims to fight against credit card fraud.
In the event of non-payment following fraudulent use of a bank card or an irregular declaration, the details relating to the order are recorded on a payment incident file of the Company STRIPE or the Company PAYPAL.
The Client may consult the general terms and conditions of STRIPE by following the following link: https://stripe.com/fr/privacy.
The Customer may consult the general terms and conditions of PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.
The payment methods are defined by the said STRIPE and PAYPAL platforms.
The Company cannot be made responsible for any incident whatsoever that may occur as a result of these STRIPE and PAYPAL platforms. The Buyer must therefore refer directly to the platform he has chosen to proceed with the payment of his order.

X – Title retention clause
The Seller retains ownership of the products until full payment is received from the Buyer. The transfer of ownership of the creations to the Buyer occurs at the time of full payment of the price.
XI – Delivery and deadlines
The products ordered are sent to the delivery address indicated by the Customer at the time of his order, provided that it is included in the authorized delivery areas specified in the offer of sale.
In the event of an error or omission by the Customer in the communication of the delivery address, the Company shall not be held responsible for the impossibility of delivering the ordered products.
Delivery will be made by the colissimo and/or courier service in Paris intramuros .
The Company undertakes to make its best efforts to deliver the products ordered within the time limits indicated.
In order for these deadlines to be met, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street, building, staircase numbers, access codes, names and/or intercom numbers, etc.).
However, it is specified that these delivery times are given as an indication and may vary according to supply, logistics and other contingencies not attributable to the Company.
In case of force majeure as defined in Article XVI of these terms and conditions, delivery will be postponed to a later date after the event of force majeure has ceased, without the Client being able to claim any compensation for any prejudice whatsoever.
When the Company takes charge of the delivery of the product, the risk of loss or deterioration of the product is transferred to the Client at the time of delivery.
In any event, the Company shall not be held responsible for any delay in delivery and any consequences thereof.
In any event, the Company shall not be considered responsible for delayed delivery and its possible prejudicial consequences.
In the event of delivery difficulties attributable to the delivery service chosen by the Client at the time of his order, the Client must contact the latter, as the Company is not at fault.

XII – Liability
All articles and jewels proposed on the online sale site ww.annalouis.com of jewels are in conformity with French laws.The Company’s responsibility for a redeemable damage could not involve a repair of an amount higher than the value of the last purchase.
The Company’s responsibility could not be engaged for any content of external sites to which the Company could have directed the Customer. These sites are exclusively responsible for the content they publish.
Before any access to the Website, it is the Customer’s responsibility to ensure that its computer equipment is compatible and has the necessary security against viruses or other programs that could lead to loss of data or material damage.
There is no guarantee that the Website is free from errors, unavailability of all elements and content, nor free from viruses that could cause damage. In the event of an error reported, the Company will do its utmost to make the correction as soon as possible.
The Company cannot be held liable in case of allergy or any other physical reaction observed on a person wearing Anna Louis products.
Overall, the Purchaser will assume all responsibility related to the use of Anna Louis products. The Company cannot be held liable in any case for damages related to abnormal or dangerous use of the jewelry sold.

XIII – Legal guarantees
All items offered by the Company are subject to the legal guarantee provided for in Articles 1641 et seq. of French Civil Code and also comply with the legal guarantee of conformity provided for in Articles L 211-4 et seq. of French Consumer Code.

XIII.1 – Apparent defects
Upon delivery, the Customer is required to check the condition of the package and to notify the carrier of any anomaly (holes, damaged or crushed packages…) before signing the delivery form.
All products are shipped by the Company in perfect condition. Any anomaly concerning the delivery (damage, missing items compared to the delivery slip, damaged package, broken items…) must be necessarily indicated on the delivery form in the way of “handwritten reserves”, accompanied by the Customer’s signature.
At the same time, the Customer must confirm this anomaly by sending the shipping company within two (2) business days following the delivery date a registered letter with acknowledgement of receipt setting out the said claims.
The Client must, within two (2) days, send a copy of this letter to the Company by email at the following address: hello@annalouis.com. Any item damaged during transport may not be exchanged if no reservation has been notified upon receipt of the package.
After this deadline and in the absence of having observed this procedure, the products will be deemed free of any apparent defect and no claim can be validly accepted by the Company.
If the apparent defect is characterized, the product must be returned by the Client, in its original packaging and in its original condition accompanied by the certificates and unused, within fourteen (14) days from the sending of the complaint e-mail.
The Company undertakes to replace the product at its own expense and to bear the shipping costs, subject to available stocks, within fifteen (15) days from receipt of the defective product.
In the event of unavailability of the product, the Company undertakes to notify the company STRIPE or the company PAYPAL (depending on the platform chosen by the Client to proceed with the payment of his order) within a reasonable period of time from receipt of the defective product, of the need to proceed with the reimbursement of the amount paid by the Client.
It should be specified that the Company shall not be held responsible for any delay in the reimbursement of the price paid, the companies STRIPE or PAYPAL being the only ones authorized to do so.
In case of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy, or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.

XIII.2 – Nonconformity and Hidden Defects
Subject to the validation of a nonconformity or a hidden defect by the Company or the manufacturer, as applicable, the Client benefits from the following Guarantees:
the legal warranty of conformity which allows it to obtain, during the two (2) years following the delivery of the Product and free of charge, the repair or replacement of the Product if it does not comply with the Order.
This warranty covers defects in the conformity of the Product.
In order to implement this guarantee, the Product must be returned, in the original packaging, in its original condition, with its invoice.
Upon receiving the non-compliant product, the Company may replace it at its own expense and pay the shipping costs.
If replacement is impossible within one (1) month following the complaint or if the Client makes a reasonable request, the Client may request a refund of the product’s price.
In the event of a refund of the product price, the Company commits itself to notify the company STRIPE or the company PAYPAL (depending on the platform chosen by the Client to proceed with the payment of his order), within a reasonable period of time from the receipt of the non-compliant product, of the need to proceed with the refund of the amount paid by the Client.
It should be specified that the Company cannot be held responsible for any delay in the reimbursement of the price paid, the companies STRIPE and PAYPAL being the only companies authorized to do so.
In the event of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy, or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.
the legal guarantee of hidden defects, by virtue of which the Customer can ask, within two (2) years as from the discovery of the defect, for the refunding of a product which proved to be unfit for its use.
The warranty for latent defects allows the Customer to be protected against latent defects in the purchased product that prevent its use or affect it to such an extent that the Customer would not have purchased it if he had been aware of them.
The Customer then has the choice between two options: keep the Product and request a price reduction, or return the Product and request a refund of the price paid.
In the event of a refund of the price or a price reduction, the Company undertakes to inform, within a reasonable period of time from receipt of the defective product, the company STRIPE or the company PAYPAL (depending on the platform that has been chosen by the Customer to proceed with the payment of his order) of the need to proceed either :
the total reimbursement of the amount paid by the Customer.
to the refund the difference between the price paid and the reduction of the price.
It should be specified that the Company cannot be held responsible for any delay in the reimbursement of the price paid, the companies STRIPE and PAYPAL being the only companies authorized to do so.
In the event of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy, or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.
In order to implement this guarantee, the product must be returned, in its original packaging, in its original state, accompanied by its invoice.
For all purposes, it is recalled the following legal provisions.
Article L. 211-4 of the Consumer Code :
“The seller is required to deliver a good that conforms to the contract and is liable for defects in conformity existing at the time of delivery. He is also liable for defects of conformity resulting from packaging, assembly instructions or installation when the latter was charged to him by the contract or was carried out under his responsibility. »
Article L. 211-5 of the Consumer Code :
“To be in conformity with the contract, the good must: 1° Be fit for the use usually expected of a similar good and, where applicable: a) correspond to the description given by the seller and possess the qualities that the seller has presented to the Customer in the form of a sample or model; b) present the qualities that a Customer may legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labelling. 2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the Customer, brought to the knowledge of the seller and accepted by the seller. »

Article L. 211-7 of the Consumer Code :
” Conformity defects that appear within 24 months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For second-hand goods sold, the period mentioned in the first paragraph of this article is reduced to six months.
The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity”.
Article L. 211-10 of the Consumer Code :
“If the repair and replacement of the good are impossible, the buyer may return the good and have the price refunded or keep the good and have part of the price refunded. The same faculty is open to him:
1° If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month following the buyer’s complaint ;
2° Or if this solution cannot be implemented without major inconvenience for the purchaser, given the nature of the goods and the use he is seeking. However, the sale may not be rescinded if the lack of conformity is minor. »
Article L. 211-12 of the Consumer Code :
“Action resulting from the lack of conformity is time-barred after two years from the delivery of the goods. ”
Article 1641 of the Civil Code :
“The salesman is held of the guarantee at the rate of the hidden defects of the sold thing which make it unfit for the use for which one intends it, or which decrease so much this use, that the Customer would not have acquired it, or would have given only a lower price of it, if he had known them. »
Article 1648 paragraph 1 of the Civil Code :
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”

XIV – Right of withdrawal
Any non-professional consumer has a right of withdrawal under Article L 221-18 of the Consumer Code reproduced below:
The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following telephone or off-premises canvassing, without having to justify his decision or incur costs other than those provided for in Articles L. 221-23 to L. 221-25.
The time limit mentioned in the first paragraph shall run from the day :
1° From the conclusion of the contract, for service contracts and those mentioned in Article L. 221-4.
2° From the receipt of the goods by the consumer or a third party, other than the carrier, designated by him, for contracts for the sale of goods. For off-premises contracts, the consumer may exercise his right of withdrawal from the conclusion of the contract.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of multiple lots or parts whose delivery is staggered over a defined period, the period runs from receipt of the last good or lot or the last part.
In the case of contracts providing for the regular delivery of goods over a defined period, the period shall begin upon receipt of the first good.
The right of withdrawal is exercised without penalty.
The return costs related to the right of retraction are the sole responsibility of the Customer.
The use of the right of withdrawal must be notified in advance by e-mail to the following address: hello@annalouis.com. In the event of use of this right by the Customer, the product must be returned to the Company within 14 (fourteen) days, the period starting the day after receipt of the product by the Customer.
After this period of 14 (fourteen) days, the sale is firm and final.
The product must be returned in its original packaging, in its original condition, accompanied by its invoice. Upon receipt of the product, the Company undertakes to notify within a reasonable period of time the company STRIPE or the company PAYPAL (depending on the platform that has been chosen by the Client to proceed with the payment of his order) of the need to proceed with the reimbursement of the amount paid by the Client. It should be specified that the companies STRIPE and PAYPAL cannot be held responsible for a possible delay in the reimbursement of the price paid, the companies STRIPE and PAYPAL being the only ones entitled to do so.
In case of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy, or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.
In accordance with the article L.221-28, 3° of the Code of Consumption, the right of retraction will not be able to be exerted for jewels which were ordered in specific sizes and/or colors insofar as they are objects made to measure according to the specifications of the Customer.

XV – Exchange and refund
The Customer has a period of 14 (fourteen) days from receiving the goods to return them, within the limit of available stocks, provided that the total amount of the exchanged product is less than or equal to the total amount of the returned product.
The return costs shall be at the expense of the customer.
The product must be returned, in its initial packaging, in its original condition, with its invoice. If a small cord is attached to the product, it must not be removed, otherwise the exchange will not be possible.
This right to exchange the product is not applicable to jewelry that has been ordered in specific sizes and/or colors as it is a custom-made item according to the Customer’s specifications.
In the event of a request for refund, the Company undertakes to notify the company STRIPE or the company PAYPAL (depending on the platform that has been chosen by the Customer to proceed with the payment of his order), within a reasonable period of time from receipt of the product, of the need to proceed with the refund of the amount paid by the Customer.
It must be specified that the Company cannot be held responsible for any delay in the reimbursement of the price paid, the companies STRIPE and PAYPAL being the only companies authorized to do so.
In the event of difficulties, the Customer may refer to the general conditions of the company STRIPE by following the following link: https://stripe.com/fr/privacy, or to those of the company PAYPAL by following the following link: https://www.paypal.com/fr/webapps/mpp/ua/useragreement-full.
This right to the refund of the product is not applicable to the jewels which were ordered in specific sizes and/or colors insofar as it is about objects made to measure according to the specifications of the Customer.

XVI – Major Events
The Company ANNA LOUIS cannot be held responsible if it is prevented or delayed in the execution of its obligations due to force majeure, resulting from an unforeseeable, irresistible event beyond its control.
In particular, in the event of fire, climatic events, natural disasters or any other accident having caused the total or partial destruction of the company, a general strike, lack of driving force or raw materials resulting from a general cause.
In the event of force majeure, delivery will be postponed to a later date after the event of force majeure has ceased, without the Customer being able to claim any compensation for any prejudice whatsoever.
If the event of force majeure exceeds a duration of four (4) weeks, each of the parties shall have the option of terminating the contract by registered letter with acknowledgement of receipt, free of charge.
In this case, the Company shall refund the sums paid by the Client when the order is placed, to the exclusion of any other compensation due by the Company to the Client.

XVII – Personal data
In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to computers, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés).
The Company undertakes to treat the personal data communicated by the Customer in complete confidentiality and to use them only for the processing of his order and the follow-up of commercial relations.
This information is never shared with third parties or resold.
Finally, the Client’s banking information will never be in the Company’s possession.
Transactions are entirely processed by STRIPE or by PAYPAL, at the Customer’s choice.
Finally, the Client is informed that according to the provisions of articles 38 and following of the law 78-17 of January 6, 1978 relating to data processing, files and freedoms, any user has a right of access, rectification and opposition to the personal data concerning him, by making his written and signed request, accompanied by a copy of the identity document with signature of the holder of the document, specifying the address to which the answer must be sent.
The Purchaser may at any time request to exercise this right, either by sending a letter to the Company at the following address ANNA LOUIS 84 rue Bonaparte 75006 Paris or by contacting the Company at the following e-mail address: hello@annalouis.com.

XVIII – Hypertext links and cookies
The ww.annalouis.com site contains a certain number of hypertext links to other sites, whether or not they have been set up with the authorization of the company ANNA LOUIS. However, ANNA LOUIS is not in a position to verify the content of the sites thus visited, and consequently will not assume any responsibility for this fact.
Browsing on the ww.annalouis.com site is likely to cause the installation of cookie(s) on the user’s computer.
A cookie is a small file, which does not allow the identification of the user, but which records information relating to the navigation of a computer on a site. The data obtained in this way is intended to facilitate subsequent navigation on the site, and is also intended to allow various measures of frequentation. Refusal to install a cookie may make it impossible to access certain services. However, the user can configure his computer in the following way, to refuse the installation of a cookie.
Under Internet Explorer: tool tab (gear icon in the top right corner) / internet options. Click on Privacy and choose Block all cookies. Validate on Ok.
Under Firefox: at the top of the browser window, click on the Firefox button, then go to the Options tab. Click on the Privacy tab. Set the Retention Rules to: use the custom settings for history. Finally uncheck it to disable cookies.
Under Safari: Click on the menu icon (symbolized by a cog) in the top right corner of the browser. Select Settings. Click on Show advanced settings. In the “Privacy” section, click on Content Settings. In the “Cookies” section, you can block cookies.
Under Chrome: Click on the menu icon (symbolized by three horizontal lines) in the upper right corner of the browser. Select Settings. Click on Show Advanced Settings. In the Privacy section, click on Preferences. In the “Privacy” tab, you can block cookies.

XIX – Intellectual Property and Assignment of Rights
All texts, comments, images and photographs of products reproduced on the website ww.annalouis.com are the exclusive property of the Company and are subject to copyright protection.
The name ANNA LOUIS, logos, drawings and models, stylized letters, figurative trademarks, and all the signs represented on the Platform are and will remain the exclusive property of the Company.
ANNA LOUIS jewelry is also protected by copyright due to its originality.
It is strictly forbidden for the Customer to reproduce (except for personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to the Site and to the elements and software it contains, nor modify them or perform any work based on them, nor sell or participate in any sale in connection with the Website, the elements of the Website or any related software.
The Company grants the Client a non-exclusive license to use the Website. This license is strictly personal and may not be assigned or transferred to any third party whatsoever. The license is granted for the duration of use of the Site.
The Website may contain links to other websites that are not published or controlled by the Company, which shall not be held responsible for the operation, content or any element present or obtained through these websites. The establishment of such links or reference to any information, articles or services provided by a third party cannot and should not be interpreted as an express or tacit endorsement by the Company of these sites and elements or their content.
Any questions or comments in connection with any other site should be directed to the operators of such sites. No link to the present Platform is authorized without the express prior written authorization of the Company ANNA LOUIS.
Any use by the Client of the corporate names, trademarks and distinct signs belonging to the Company is strictly prohibited except with the express prior agreement of the Company.

XX – Modifications of the general terms and conditions of use and sale
The Company reserves the right to modify all or part of these Terms and Conditions of Use and Sale at any time and without delay.
The General Conditions of Use and Sale applicable are those in force on the website on the day of the order placed by the Customer.
Modifications will not apply to orders previously placed by the Customer and confirmed by the Company.

XXI – Applicable law, amicable settlement and competent jurisdiction:
The present General Conditions of Use and Sale are governed by French law.
If one or more provisions hereof are held to be invalid by a law or regulation, or declared as such by a final decision of a competent court, they shall be deemed to be unwritten, the other provisions shall retain their full force and scope.

In the event of a disagreement between the Customer and Company on the quality, scope or terms of the service, the Customer shall inform the Company by means of a recorded delivery letter with acknowledgement of receipt. Upon receipt of this letter, and within fifteen (15) days, the Company shall propose an amicable settlement of the dispute to the Client. If this attempt fails or if the Company fails to respond, the Client may bring its dispute before the competent courts.
The Client therefore undertakes to follow the amicable settlement procedure before taking the matter to the courts, this attempt at mediation being a condition of admissibility to the Client’s legal action.
Any litigation between the Company and a Client, whether concerning the formation, execution, understanding, validity, revocation or resolution of these General Terms and Conditions of Use and Sale shall be subject to the jurisdiction of the Paris Court of Appeal and governed by French law. The applicable rules of consumer law will apply.

XXII – Superiority of the General Conditions of Use and Sale in the French language :
With respect to an international group of customers, the current General Terms and Conditions of Use and Sale are translated into English.
However, in the event of a discrepancy between the French and English versions, the Customer is informed that the French version will take priority.

Delivery

Worldwide shipping & Tax Free
Free for France starting 150€

Payment

Secured by Credit Card Visa,
MasterCard and Amex

Customer Service

A question? An advice?
hello@annalouis.com

Sustainable Production

Eco-responsibility, RJC-COC certified
Recycled gold and Ethical Commitments.

Quality & Guaranties

Fine Jewelry Lifetime Guarantee.
Sterling Jewelry 1 year Guarantee.